Some facts about Usability – and why you should care about it
Posted in Methodology, Uncategorized on August 24th, 2010 by KathrinThe research field of human-computer interaction, which also includes explorations of the interaction with digital games, has put forth two main concepts which contribute to a user-centered design: Usability and User Experience. First of all, I would like to introduce you to the essential ideas that are concealed behind the term “Usability”:
Usability deals with the question whether a software can be intuitively and effectively used to accomplish the tasks it is designed for.
Usability is mainly a psychological issue. When evaluating the ease of use of an application this automatically means taking into account the user’s cognitive requirements, too: limits in human memory, perception and attention, the user’s expectation and his abilities all contribute to the way he interacts with the software. Too many information on a screen, for example, might overwhelm the user’s brain abilities as he is only capable of comprehending 7 +/- 2 pieces of information simultaneously. Of course, this does not mean we can conclude that we can realize an optimum in accessibility for the user by simply always implying round about 7 items on each page. Human psychology is much more complex and so is the subject of Usability, thus it won’t really fit into this tiny blog post.
Still, you don’t have to be a psychologist to be able to explore the usability of your application. Fortunately, there are alreasy someone guidelines developed by experts that can support you. We can get started on this taking a look at the Usabilty principles defined by ISO 9241-10. They are less abstract than psychological constructs and therefore quite easy to understand:
- suitability for the task
(Can the application be used to carry out the tasks efficiently? Are all required functions needed to carry out the task implemented?)
- suitability for learning
(Does the application offer the user a step by step acquisition of these functions? Can the user deal with the complexity of the application?
- suitability for individualization
(Can the application be adjusted to different user needs?)
- conformity with user expectations
(Is the usage of the application comparable to similar applications?)
- self descriptiveness
(Can the user comprehend the application intuitively? Are there help functions implemented?)
- controllability
(Can the application be adjusted to the work flow, different task assignments and time periods?)
- error tolerance
(Does the application offer a smooth error-handling?)
So start your usability evaluation of your application with checking the points mentioned above and you will have quite a good basis for further investigations in this research field.
More secrets about Usability, User Experience and how to measure them concerning your game will be revealed in my next blog post!
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